Listening skills

Listening skills For communication at work, are listening skills important? If so, provide multiple reasons. How would you describe your listening skills? Is listening the same as hearing? What is selective hearing? Good listening skills make workers more productive. The ability to listen carefully will allow employees to better understand assignments and what is expected of them; build rapport with co-workers, bosses, and clients; show support; work better in a team-based environment; resolve problems with customers, co-workers, and bosses; answer questions; and find underlying meanings in what others say. A good listener knows that being attentive to what the other person doesnt say is as important as being attentive to what the person does say. Listening is one of the most important skills that a person should possess. How well a person listens has a major impact on job effectiveness, and on the quality of relationships with others. The way to become a better listener is to practice active listening. This is where a person should make a conscious effort to hear not only the words that another person is saying but, more importantly, to try and understand the total message being sent. When I am providing listening skills, the first thing that I do is pay attention. I want to show the other person that I am listening and I also provide feedback. Listening is not the same as hearing. Hearing is a physical process of taking in sound and unless you are hearing impaired, hearing is in relative terms an easy process. Listening is more difficult; it is a cognitive process requiring brain work. Selective hearing is a way of describing the tendency of some people to ignore things that they dont want to hear. I tend to possess selective hearing at times especially when I am being told to do something. Professional demeanor is a type of demeanor that involves a persons manner and nonverbal emotional tone. Professionalism and an overly serious manner are not one and the same. Highly professional people smile appropriately and they command respect. One thing a person should never do is to try and be somebody, or something they are not. It is important to be natural and to be yourself. First impressions mean so much and a person does not have to say anything for another person to judge their demeanor. When in a meeting or interview, it is important to dress professional. It is not about what accessories are collaborated with your outfit, its about selling yourself or the company that you represent. Presenting a professional demeanor also means that a persons nails are clean and they provide cordial phone mannerisms. It is always important to strive to be a better person that is helpful, kind, and considerate in the workplace. My message is always consistent between the two. I work in corporate America and I understand the value that my company strives for. It is important for me to represent myself while at work and even when I am not at work. I never know who is watching my every move. Professional demeanor to me means the way you carry yourself. That demeanor does not have to be communicated in a business manner but your everyday life. Some people who work in professional environments really dont know how to be professional. A professional person is poised and confident. They handle their business. They understand laid back and professional settings. In a workplace, it is important to understand the dress code. Business casual does not mean capris. A nice pair of slacks and a nice blouse is great. Speaking clearly and staying grounded in great also. The way a person presents themselves should be professional. Loud is not the way to do. I carry myself in a professional and poised way because I want respect and for people to understand that I am about my business. My message is always consistent and I come across to people nice because I want the same treatment. Communication is a process of transferring information from one entity to another. Nonverbal communication is the process of communicating through sending and receiving wordless messages. Such messages can be communicated through gesture, body language or posture; facial expression and eye contact. Nonverbal communication plays a key role in every persons day to day life, from employment to romantic engagements. Visual communication as the name suggests is communication through visual aid. It is the conveyance of ideas and information in forms that can be read or looked upon. Nonverbal communication is very important to a deaf person who may get many information cues this way. I may use such communication skills as facial expressions and gestures. I may have to touch a deaf person on the shoulder, arm, or leg to get their attention if they are close enough to me. When communicating with a person with bad eyesight, it is important to describe what is being done. I may describe my gestures, facial expressions and what is being presented. I need to make sure that I effective communicate so that way no one will leave the meeting lost as to what is going on. Patience is the key word. I would incorporate some of my team members to help me to find way that we all can understand the issue. The age difference is clearly a factor in this team environment. The oldest member is set in her ways and may want things done from start to finish. Sometimes younger people may slack off just a little. They go with the flow as one would say. I understand that. They may agree but have no idea what is being communicated. Males have their own opinions when it comes to situations. Females want to be right well at least I do. I want things to be in order and mapped out before the plans are taken into action. I understand that language barriers are a huge issue maybe for the latinos and kenyan team members. They have sometimes really strong accents and other team members may have a huge problem understanding what is said. They also may get frustrated because we all cant understand. They may give up. The deaf person and the one with the hearing aid may need someone to translate on paper or everything may have to be drawn out. The key word is team and we all have to go up with plans. I woul d not want anyone to feel left out because they have a difficult timeunderstanding. The team member with the bad eye sight may need everything read to him/her. We would have to describe what is going on. It all can be done though. As Team Leader, what can you do to ensure everyones understanding of task assignments from the meeting? As a team leader, I will not leave the meeting until we all understand. If I have to have a meeting catering to each persons individual need, then I will do that. What are some alternative communication mediums you may utilize in your meeting? We all can help. Some people may have better communication skills with other and so I will involve my team and ask for their help. We can use drawings and tap recorded messages. Whatever can get them all involved. In what ways would you follow-up, after the staff meeting, to ensure communication was a success? I would have one on one communications with each team member to make sure they understand. If they dont I will set aside time for each member and depending on the situation utilize whatI have to make it work. My response Demeanor involves your manner and your nonverbal emotional tone. You may or may not be conscious of the overall emotional undertone that you are exuding.Professionalism and an overly serious manner are not one and the same. Nor is professionalism staid and boring. Highly professional people smile appropriately and they command respect. If you have trouble smiling or appearing approachable in a professional setting, try keeping your mouth open, just a little not gaping just lips slightly parted. This expression communicates that you have an open mind. Pursed, tight lips communicate a closed mind just as arms crossed do. And a tightly closed mouth signals an angry or self-righteous individual. http://www.casualpower.com/business_casual_tips/demeanor.html Presenting a professional demeanor begins with clean nails, clothing appropriate to the workplace, and cordial phone mannerisms. Some people consider these to be the only requirements of professional demeanor. Certainly these help present a professional image, but true professionals do not stop there. Someone striving to be a better person is helpful, kind, and considerate in the workplace. http://bizcovering.com/business/professional-demeanor/

Drug Companies and Ethics Essay

After researching pharmaceutical companies, I quickly realized this is a very controversial topic. I’m not certain anyone in many of these companies have very many moral standards. Drug companies seemed to be very profitable from the researchers to the drug reps that deliver â€Å"gifts† and sample meds to the doctor’s offices that push their medications. Many activists will argue that drug companies put themselves before human rights. Companies violate health related human rights by prioritizing profits over peoples access to essential medications. Many large scale drug companies argue that they are proudly taking the stakeholder approach and striving to promote fair labor practices and non-discrimination in the workplace. They will also argue that the reason medication prices are so high is because of all of the research that is involved in developing a medication, while activists argue that meds are so expenisve due to the marketing they put into a drug in the first several years. I found researching the pharmaceutical companies to be very interesting. It was very hard to get past the negative controversies and debates to find anything positive about any one company. However, I finally found one company in particular, Merck & Co. that has taken responsibility and turned around some negative press by developing a program that helps thousands of people. Lynch 2 Merck is one of the largest and most profitable drug companies in the world, but they have also been a leader in a donation program that helps Third World countries in Africa, South America and Yemen since the 1980’s. Merck became one of the first drug companies to become socially responsible by donating to countries that could not afford the essential medications needed to prevent a disease that caused something as severe as blindness in hundreds of people. Their medication, Mectizan, taken annually can alleviate and has ultimately eliminated this disease in some countries. Since the 80’s when Merck started this program many other drug companies have jumped on board. Companies such as Pfizer, Johnson & Johnson and GlaxoSmithKline have all started taking social responsibility and are now donating through programs to these Third World countries. These companies are donating medications that our country takes for granted and that we may not need in our everyday life. Johnson & Johnson donates a medication that rids their children of intestinal parasites while Pfizer donates Zithromax to eliminate trachoma. If it were not for these companies donating such large quantities of these drugs every year, millions of lives would be lost. I find it very interesting that the drug companies that many people complain about and that make millions a year in profits seem to also be able to do such wonderful things in these countries. I found many articles that complained about the CEO’s and about the terrible morals that some of these pharmaceutical companies are known for. I think that when it comes to morals and ethics people see what they want to see. Drug companies have had a bad name for many years so you don’t see a lot of positive press and articles such as the one I found. It was actually refreshing to read about the d rug companies that donate and the lives they save. Some of us may not agree with how these companies push their drugs into our doctor offices and we may even say that they do not practice great ethics, but it seems as if these companies are at least trying to keep a â€Å"good name.† I am certain that the people in these Third World countries are very grateful to the drug companies that donate because not only are these companies saving their lives but they are also saving the lives of their children.

Consumer Buying Behavior of Cosmetics

Introduction: Consumer buying behavior is the study of how individuals make decision to spend the available resources – time, money and effort on consumption related items i. e. , what they buy, why they buy, when they buy, where they buy, how often they buy and use a product or services. In the process of consumers’ buying behavior focuses on how commercial and social marketing can anticipate and within the marketing pillar, the knowledge generated in the consumer behavior pillar provides information for firms to develop new marketing strategies. Cosmetic’ relates to the treatment intended to improve person appearance outwardly. Different consumers have got different perception towards buying cosmetic. With the changing times and the consumer demands organization should be more customer oriented. Consumer buying behavior with regard to cosmetic in comparison of Modicare and Oriflame, leading brands of cosmetic for both genders of all ages.Modicare an India brand deals not only with cosmetics but also with home care, nutrition health and wellness, personal care, laundry care, food and beverage, agriculture and auto care. Oriflame on the other hand is a Sweden brand dealing mostly with cosmetics. A comparison study on these two brands on their cosmetic as how consumer get attracted to buy them, how consumer s satisfied with the products and what make the consumer to buy the products.Marketers must study the customer taste, preferences, wants, shopping and buying behavior because such study provides the clues for developing the new products, price, product changes, messages and other marketing mix element which help in the growth of organization. Thus studying the consumer behavior is a very complex process, as it involves not only the economic factors but also the emotional factors. Objectives of the study * To study the purpose of purchasing cosmetic * To study consumer decision on choosing brand * To study the benefits of cosmetics To stud y the advantage and disadvantage of cosmetic. Description of the problem The problem is to identify whether cosmetics have really work as being advertised and various cosmetic meant for different problem has brought solution or not. Justification for the proposed study The reason for taking up the study is to know the effects of cosmetics which make the consumer get attracted to it. Database The target population for this research would be adult with age of 17-30 and the data will be collected through both primary as well as secondary source.

All Chapters of Summary of the Village by the Sea

Summary Chapter 1: In the first chapter of â€Å"the village by the sea†, the author introduces the characters and their lives. The eldest sister of this family is Lila, the protagonist with her two younger sisters Bela and Kamal and also their brother Hari. Unfortunately, their mother is very sick and weak and their father is a drunkard. The family is very poor, so to pay their debts, their father was obliged to sold his fishing boat and the cow. That means that they couldn’t afford money to the books and the uniform of the school for the four brothers. But Bela and Kamal had to be educated because they’re still young, so Hari and Lila do their best to afford books and uniform to these innocent girls. The protagonist and her brother have†¦show more content†¦Biju’s boat was nearly ready to go out onto the wide open sea until a strange man came and told him, unfortunately, that this boat with the engine and the deep-freeze is useless because factories will be built in this village and fishing will be so hard. All the villagers were really depressed because of the bad news; that they won’t have any work in these factories, so there was a man named Adarkar, from Alibagh, kept encouraging the villagers to go to Bombay to meet the Minister Sahib to end the government from taking their land, Hari found it an opportunity; to go to Bombay and also to be with the villagers and stop the building of the factories. Hari went to get some ice for his sick mother, when he got back he found his sisters crying because their dog Pinto had been poisoned and the girls are strongly believing that it was one of the brothers from next door who had threated to kill their dog if their dad did not pay him for the toddy. Chapter 5 and 6: Hari didn’t know that Biju’s boat was ready to be launched as he was away with the men of the village who had gone to Bombay to make an agreement about not having to lose their land and to stop building these factories which will be useless to the villagers because they won’t take a chance to have jobs there. At Thul, Biju’s boat was waiting for the tide to come up and launch the boat but before that happened Biju’s wife hadShow MoreRelatedThe Fellowship Of The Ring1692 Words   |  7 PagesSUMMARY #1 (pg. 1-45) Although my novel, The Fellowship of the Ring, has just begun, a lot of events have already taken place. 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